Sales. It may be a bit of a taboo subject among those who receive regular cold calls, but it’s absolutely essential to business success. Every company needs a cost effective way of selling its products or services and telesales is a great way of accessing new customers, particularly those who are less internet savvy.
Here at Inspired, we pride ourselves on being experts at acquiring and retaining customers for our partners, which means the people we employ need the spark and determination that it takes to master the art of sales because let’s face it, it can be a tough gig! But what does a typical day look like for a Telesales Advisor?
First things first
Our working day can start at various times depending on the campaigns we’re working on, but typically we’ll arrive at the office between 8am and 10am. Once we’re all at our desks, coffee in hand we’ll kick the day off with team briefings. This is the chance for our team leaders to brief their agents on the day ahead and recap on the successes of the day before.
Following the team briefing, you’ll have a chance to get caught up and tie up any loose ends from the day before. For example, making any call backs you arranged or even just catching up on any developments you might have missed whilst on a call. Once you’re organised and ready for the day ahead, the calls can begin.
Calls, calls, calls
Next you’ll tackle your call list, this is where the fun really begins! As a Telesales Advisor at Inspired you’ll speak to a lot of people! In fact, on average you’ll talk to 120 customers a day, many of whom will not be interested in speaking to you… but it’s your job to change that!
What’s more you’ll need to treat every single call as an opportunity. To do that, you’ll need to be dependable and reliable as well as excellent at handling objections. By treating every call as an opportunity and listening carefully to what the customer is saying you’ll be able to close sales, without misleading the person on the other end of the phone, and hit your targets.
End of the day
At the end of the day, you’ll have another briefing from your team leader who’ll update you on the campaign and how the day went. This’ll include an update on targets and will prepare you for the following day, ensuring everyone is at the top of their game.
Sounds tough ey? Well, this job isn’t for the feint hearted but, if you’re charismatic, dedicated to succeeding and have the ability to learn and adapt you could have what it takes. If you think you have the edge that it takes to become a successful Telesales Advisor, then we’ve got some great opportunities for you. Find out if you’re Inspired today.